Terms of Business
This Terms of Business agreement sets out the terms on which Ripe Insurance Services Ltd agrees to act. It also identifies your own responsibilities both to us and to insurers and it sets out our regulatory and statutory obligations. Please contact us immediately if there is anything in these Terms of Business that you disagree with or do not understand.
“We”, “us” or “our” means Ripe Insurance Services Ltd. “You” and “your” means the individual person who is a policyholder or potential policyholder.
Ripe Insurance Services Limited of The Royals, Altrincham Road, Manchester, M22 4BJ is authorised and regulated by the Financial Conduct Authority for Insurance Mediation Only. Our Firms Registration Number is 313411.We are permitted to deal as an agent of insurers and clients with respect to non-investment insurance policies. You can check these details online using the Financial Services Register (accessible from www.fca.org.uk) or by contacting the Financial Conduct Authority Helpline on +44 (0)800 111 6768. We are also authorised by the Financial Conduct Authority for consumer credit broking. You will not receive advice or a recommendation from us as part of our service however we may ask some questions to narrow down the selection of products on which we will provide details. You will need to make your own choice about how to proceed. By asking us to quote for and arrange insurance, you are providing your informed agreement to these Terms of Business.
Your duty of disclosure
Retail: You must take reasonable care not to make a misrepresentation to the insurer. This means that all the answers you give and statements you make as part of your insurance application, including at renewal and when an amendment to your policy is required, should be honest and accurate. If you deliberately or carelessly misinform the insurers, this could mean that part of or all of a claim may not be paid. Commercial: If the insurance is arranged wholly or mainly for purposes related to your trade, business or profession, you have a duty under The Insurance Act 2015 to make a fair presentation of the risk. This means that you must disclose every material circumstance which you and/or your senior management and/or anyone responsible for arranging your insurance knows or ought to know. Alternatively, you must disclose sufficient information which would put the insurer on notice that it needs to make further enquiries for the purpose of revealing those material circumstances. You are expected to carry out a reasonable search in order to make a fair presentation of the risk and will be deemed to know what should reasonably have been revealed by the search. Your duty of fair presentation applies at the start of the policy, at renewal and when any variation of the policy is arranged. You are expected to carry out a reasonable search in order to make a fair presentation of the risk and will be deemed to know what should reasonably have been revealed by the search. If you fail to make a fair presentation, the insurer may refuse to pay your claim or reduce the settlement amount, depending on the circumstances.
Purchases made on behalf of a third party
If you are purchasing a policy on behalf of another person, it is your responsibility to ensure that the duty of disclosure is met for each of the persons for whom cover is being purchased. It is also your obligation to ensure that each person on whose behalf insurance has been purchased is aware of the full details of the cover. We are unable to accept responsibility for loss should a claim be rejected due to the non-disclosure of a third party insured. If payment information provided relate to those of the third party and not of the policyholder, the policy will automatically renew against the third party’s payment details unless the policyholder provides alternative payment information.
Dealing with other people
To comply with data protection legislation, the request of many of our policyholders and to make the managing of your policy more convenient, it is our procedure to deal only with the person named on the policy. If you would like someone else to be able to deal with your policy for you on a regular basis, you must put this in writing to us.
You and anyone on whose behalf you purchase our insurance must be a resident of the United Kingdom, unless otherwise agreed.
Policy information will be issued in a timely manner. Your policy documentation comprises of an Insurance Schedule and Insurance Booklet that will confirm the basis of cover, give details of the insurer, provide a policy summary, and Keyfacts illustration.
If you have provided an email address on application, your policy documents will be sent to you via email within 24 hours of the policy being created or renewed. If the email has not been received or cannot be located within your spam folder after this time period, it is your responsibility to contact us immediately for this to be resent. If no email address has been provided on application or you have specifically requested for policy documents to be sent via the post, these should be received within 14 days from when the policy was created or renewed. It is your responsibility to contact us immediately should policy documents not be received so they can be reissued. If you do not instruct us that you have not received your documents within 14 days of policy creation or renewal, then we will assume that all documents have been received within the timeframes stated and that you agree to the policy Terms and Conditions.
Checking your policy documents
When you receive your documents, please ensure that you read your insurance policy carefully. In particular you should check the start (from) and end (to) dates, and that the cover chosen is adequate for your needs. Failure to comply with the Terms and Conditions of the policy may result in cover being restricted or possibly invalid. Please contact us if you have any questions with regard to your policy. You are advised that the full terms and conditions of our policies should be consulted prior to your completing your policy purchase and if you have any questions you should make sure these are answered to your satisfaction. If you have not previously received a copy or read online the Insurance Booklet detailing the full policy Terms and Conditions before you take out your insurance, you will be provided a copy with your Insurance Schedule.
Under some sections of the insurance, claims will be subject to an excess. This means that you will be responsible for paying part of the claim, or a specified amount of time will be deducted from the claim settlement calculation. The amount you have to pay is the excess. Some policy types may however allow customers to purchase an excess waiver against specific sections of the policy.
Where you request a mid-term adjustment to the policy any time after the first 14 days of inception, an adjustment fee of up to £30 will be payable. No fee will be chargeable for adjustments made within the first 14 days of inception. Any change in cover which results in a return of premium will be processed on a pro-rata basis less any adjustment fee charged. Any change in cover which results in an additional premium due, must be paid to us in full at the time of the amendment.
Policyholders will be provided with the renewal terms no less than 14 days before expiry of the policy, or notified that the renewal is not being invited. Your insurance will automatically renew until either you or we cancel it using the payment details provided. No monies will be taken without prior notification to the policyholder. If original payment was not made by the policyholder but a third party, it is the responsibility of the policyholder to contact the third party to advise that a payment will be taken, or the policyholder to provide alternative payment details before renewal.
If you do not wish to renew your policy, you must:
i) inform us at any time up to 5 days before your renewal date in writing, either via a signed letter (post or fax) or by sending an email to prevent automatic collection of you insurance premium, insurance premium tax and policy arrangement fee.
ii) inform us of your intention not to renew any time up to and including the renewal date via a signed letter (post or fax) or by sending an email in which case any collections taken will be refunded in full including full refund of insurance premium, insurance premium tax and policy fees.
iii) inform us of your intention not to renew within 14 days after your renewal date via signed letter (post or fax) or by sending an email then, subject to no claims or incidents which may give rise to a claim, your cover will cease on renewal date and you will be refunded 100% of your insurance premium less an administration charge of up to £30.
For policies taken out online or where you have provided an email address, your renewal terms will be sent to the email address provided. If we have no email address on record, the renewal notification will be sent via post.
Offers Discounts or promotions may be offered from time to time and apply to first year customers only unless otherwise stated. They cannot be used in conjunction with any other offer.
Free insurance promotions are not available to previous and existing customers. Only one free insurance promotion per individual and per household is permitted. Any administration fees applied are non-refundable. No further payment will be taken without prior notification. We reserve the right to amend, remove or suspend any non-insurance benefits without prior notice. These benefits are subject to applicable Terms and Conditions.
How to cancel
If you are not entirely satisfied with your policy, you have 14 days from receipt of your policy documents to cancel your policy and a full refund will be made less a cancellation administration fee of up to £30 as long as no claim is made or notified. You must send a signed letter of cancellation via post or fax, or send an email.
If any gifts or promotional vouchers have been provided with your policy, a refund will only be completed if these are returned with a signed letter of cancellation. If printable vouchers have been provided these must have not been redeemed. This does not affect your statutory rights.
You may cancel after the 14 days have expired. You must send a signed letter of cancellation via post or fax, or send an email. If you have an annual policy and have not made a claim in the current policy period, a return of premium will be issued in accordance with our cancellation rates as follows:
Time on Risk Percentage of Premium returned
Up to one month 80% less cancellation administration fee
Up to two months 70% less cancellation administration fee
Up to three months 60% less cancellation administration fee
Up to four months 50% less cancellation administration fee
Up to five months 40% less cancellation administration fee
Up to six months 30% less cancellation administration fee
Up to seven months 20% less cancellation administration fee
Up to eight months 10% less cancellation administration fee
Up to nine months Nil
In calculating any return to a customer, a cancellation administration fee of up to £30 will be deducted. Following the application of a cancellation administration fee, no refund will be made of any amount less than £10.
Protecting your information
All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance including any related credit arrangement, or where we are required by law.
Some or all of the information you supply to us in connection with your insurance proposal may be passed to insurance and other companies for underwriting, claims and premium collection purposes. Your data will be held in accordance with the Data Protection Act 1998, under which you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If you have any queries, please write to the Data Protection Officer at our address (section “About Us”).
We and/or the insurers or credit providers may use publicly available data from a variety of sources, including credit reference agencies and other external organisations to verify your identity or creditworthiness to avoid fraud and to obtain beneficial quotes and payment options on your behalf. Each of these searches may appear on your credit report whether or not your application proceeds.
By agreeing to these terms and conditions you agree to these uses of your information.
We will not make your details available to other parties for marketing purposes, but we and other companies also owned by Ripe Insurance Services Limited, may contact you to keep you informed of our and partner latest products and services. We use Industry standard encryption technologies when transferring and receiving customer data exchanged with our web site.
How to make a claim
Your Insurance Booklet includes a claims procedure, which tells you what steps you should take if you wish to make a claim. You must notify the Claims Department of a claim or circumstance which may give rise to a claim as soon as possible. You will be provided with every assistance in submitting a claim and seeking reimbursement. Full premiums are due before settlement of any claim.
Our right to set off monies you owe us
We, the insurer or claims handler shall be entitled (but not obliged) without notice to you, to set off any amounts due from you against any amounts which we, the insurer or claims handler may receive on your behalf (such as claims monies, refunded premiums and other sums).
Protecting your money
Prior to your premium being forwarded to the insurer, and for your protection, we will hold your money as an agent of the insurer in which case your policy is treated as being paid for.
Premiums for Insurance are payable and due at the time of application. You may make payment by cheque, credit card (all major credit/debit cards except American Express are accepted), or Direct Debit. The insurance purchase will not be concluded until payment has been received unless otherwise agreed. If a payment is to be collected by Direct Debit and we have been notified by your bank or building society of a failure to make payment to us, the insurance will be cancelled and you will be notified.
Monthly Premium using Third Party Instalment Facilities
If you choose to pay for your insurance premium using our third party supplier, Premium Credit Limited (PCL) Ermyn House, Ermyn Way, Leatherhead, KT22 8UX, your details will be passed on to them. Any queries or questions about the service provided by PCL should in the first instance be directed to them on +44(0) 344 736 9836.
Where your policy is paid via PCL and you choose to renew your cover (or we renew your cover pursuant to section “Policy Renewal” of this agreement), we will again continue to pass your details to PCL.
If any Direct Debit or other payment due in respect of the credit agreement you enter into with PCL to pay premiums is not met when presented for payment, or if you end the agreement with PCL, or if you do not enter into a credit agreement with PCL we will be informed of this by PCL. If you do not make other arrangements with us or PCL to pay your insurance premiums, you acknowledge and agree that we may instruct on your behalf any relevant insurer to cancel the insurance. The duration of our policies are fixed and you must therefore continue with the instalment payments for the duration of the policy.
In assessing your application for credit, PCL will search the public information that a credit reference agency holds about you. The credit reference agency will add details of the search and your application to their record about you whether or not your application proceeds. This and other information about you may be used to make credit decisions about you and undertake checks for the prevention and detection of money laundering.
If your application for credit is accepted, PCL will send you a welcome pack detailing their full terms and conditions and commence collection of instalments. A credit agreement will be included for you to sign and return. PCL may begin collecting your Direct Debits before you return your signed credit agreement to pay for any insurance cover you are receiving. If you have any questions about your instalments, contact PCL on +44(0) 344 736 9836.
On renewal of your insurance policy we will continue to pass your details to PCL unless you instruct us otherwise. Please read carefully the pre-contractual explanations and the information regarding the cost of credit (including any representative examples). Together they provide important information in relation to the credit facility available from PCL.
To use PCL’s facility you must be resident in the UK, aged 18 years or over and hold a bank or building society account which can support Direct Debit payments. Credit is available subject to status.
Monthly Premium using our Credit Facility
If you choose to pay for your insurance premium using our monthly credit facility, any Direct Debit or other payment due in respect of the credit agreement you enter into to pay premiums is not met when presented for payment, or if you end the agreement with us, or if you do not enter into a credit agreement with us, or If you do not make other arrangements with us to pay your insurance premiums, you acknowledge and agree that we may instruct on your behalf any relevant insurer to cancel the insurance. The duration of our policies are fixed and you must therefore continue with the instalment payments for the duration of the policy.
In assessing your application for credit, we will search the public information that a credit reference agency holds about you. The credit reference agency will add details of the search and your application to their record about you whether or not your application proceeds. This and other information about you may be used to make credit decisions about you and undertake checks for the prevention and detection of money laundering.
If your application for credit is accepted, we will send you a welcome pack detailing the full terms and conditions and commence collection of instalments. A credit agreement will be included for you to sign and return. We may begin collecting your Direct Debits before you return your signed credit agreement to pay for any insurance cover you are receiving.
On renewal of your insurance policy we will continue to collect monthly instalments unless you instruct us otherwise. Please read carefully the pre-contractual explanations and the information regarding the cost of credit (including any representative examples). Together they provide important information in relation to the credit facility available from us.
To use our credit facility you must be resident in the UK unless otherwise agreed, aged 18 years or over and hold a bank or building society account which can support Direct Debit payments. Credit is available subject to status
The total charge shown on the insurance schedule contains a number of separate elements making up the charge. It includes our arrangement and administration fee of . This covers our expenses, for example those incurred in agreeing terms with the insurer, setting up the policy, sending your policy documents, , negotiating and distributing any promotional products. This arrangement and administration fee may vary according to the policy period, policy type and any optional additions to your cover. The total charge also includes an insurance premium of which is stated net of any introductory or promotional discounts and insurance premium tax (IPT) of . The insurer of your policy may also pay us commission. Mid term changes may attract an administration fee of up to £30 per transaction. Cancellations mid term, may attract an administration fee of up to £30 per policy. Failed payments for premiums collected by Direct Debit may attract a failed payment fee of up to £15 per attempt where the payment is refused by your bank or building society.
If you have a complaint, please address it to: Complaints Department, Ripe Insurance Services Ltd, The Royals, Altrincham Road, Manchester M22 4BJ, telephone +44 (0)161 902 2666 or email: email@example.com
It may be that you have access to the Financial Ombudsman Service if you are still not satisfied with our response to your complaint. For further information on your eligibility please visit: www.financial-ombudsman.org.uk or contact us. All referrals to the Financial Ombudsman must take place within 6 months of the date of your last correspondence with us in relation to the complaint. To refer a complaint to the Financial Ombudsman Service then either call +44 (0)300 123 9 123 or visit www.financial-ombudsman.org.uk/consumer/complaints.htm to download a complaints form.
We are covered by the Financial Services Compensation Scheme. If we are unable to meet our financial obligations you may be entitled to compensation from the scheme, depending on the type of insurance and the circumstances of the claim. For this type of insurance 90% of your claim is covered, without any upper limit. Further information about compensation scheme arrangements is available at www.fscs.org.uk, and on +44 (0)20 7741 4100, or +44 (0)800 678 1100.
Money laundering/Proceeds of crime
We are obliged to report to the National Crime Agency any suspicion of money laundering or terrorist financing activity and we are prohibited from disclosing any such report.
Adequacy of insurance values
It is the responsibility of the insured to ensure that all sums insured and policy limits are adequate. Whilst we seek to assist in establishing and maintaining insured values and indemnity limits we cannot accept responsibility for their accuracy. It is strongly recommended that the appropriate Professional (e.g. Surveyor/Accountant) be consulted to ensure that the sums insured and limits under the policy are suitable.
Conflicts of interest
As an insurance intermediary we generally act as your agent in arranging your insurance. In certain circumstances we may act for and owe duties of care to insurers and/or other parties. Where we become aware of any actual or potential conflict of interest, we will inform you of the situation, the options available to you and obtain your consent before we proceed.
Law and jurisdiction
These Terms of Business shall be governed by and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.