Inbound Brand Executive

Department: Contact Centre

Reports to: Contact Centre Team Leader

Location: Ripe Head Office, M22

Job Purpose

As an Inbound Brand Executive you will be a key player in providing an excellent sales and service experiences to existing and potential customers through taking inbound calls. You will ensure conversion of new business, service of existing accounts and retention of renewals to achieve individual and team targets. You will work in accordance with company procedures and regulatory requirements.

Principal Accountabilities

Offering excellent sales and service experiences to existing and potential customers via inbound calls.
Handling a range of inbound calls including new and potential customers, customer service enquiries and renewing existing customers
Retaining customers who wish to cancel and following the correct procedures for cancellation using the tools provided to you
Working with the team and management to ensure set targets are achieved and exceeded through monthly KPI’s
Adapting to a variety of product brands using knowledge learnt and learning tools provided
Keeping up to date with all changes to existing products along with new products that are introduced and made available to you
Developing a full and complete understanding of all brands and the FCA requirements with all insurance products through training and development

Experience Requirements

Essential;

Excellent customer service skills that can be demonstrated on every call
Sales experience in a regulated background
Experience in finding the answers through your own research and initiative

Preferable;

Experience in the insurance market dealing with the selling of insurance policies and working with policy wordings

Technology Requirements

Essential;

Experience working with Microsoft Outlook and Microsoft Office applications such as Excel

Educational Requirements

Desirable;

Minimum A-C GCSE in English and Maths

To apply for this role please email your CV to: talent@ripeinsurance.co.uk

Ripe Insurance Services Limited is Authorised and Regulated by the Financial Conduct Authority No.313411. Registered office: The Royals, Altrincham Road, Manchester M22 4BJ. Registered in England No 04507332.

Inbound Brand Executive

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