Making a claim
Our claims service
If you wish to make a claim under your insurance policy, please notify the claims team of any incident or loss as soon as reasonably practicable. Contact information can be found within your Insurance Booklet and below.
Please ensure that you read through all claims conditions which are detailed within your Insurance Booklet, as these form part of your contract of insurance. If you do not, a claim may be rejected, or payment could be reduced, or your policy might be invalid.
Before making a claim, please review your Insurance Schedule to confirm that you have the appropriate insurance in place to cover the claim.
Claims under certain sections of your policy may be subject to an excess. This means that if your claim is successful, you will be responsible for paying part of the claim, or a specified amount of time will be deducted from the claim settlement calculation.
Please refer to your Insurance Schedule/Booklet for details of any excesses and single article limits which may apply.
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Caravan
The claims service is provided by specialist claims handlers, Davies Group. You can notify your claim by simply going on-line, or by email, phone or post as detailed below.
Should you have Legal Expenses cover and you wish to make a claim against this insurance, please refer to your separate Insurance Booklet for claim contact information.
Online: Ripe Caravan Davies E-Claims
Email: newclaim.caravans@davies-group.com
Phone: 0344 274 0272
Post:
Ripe Claims Department
Davies Group,
PO Box 2801,
Hanley,
Stoke on Trent,
ST4 5DNThe cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Photography
The claims service is provided by specialist claims handlers, Davies Group. You can notify your claim by simply going on-line, or by email, phone or post as detailed below.
Should you have Legal Expenses cover and you wish to make a claim against this insurance, please refer to your separate Insurance Booklet for claim contact information.
Online: Ripe Photography Davies E-Claims
Email: newclaim.photography@davies-group.com
Phone: 0344 274 3270
Post:
Ripe Claims Department
Davies Group,
PO Box 2801,
Hanley,
Stoke on Trent,
ST4 5DNThe cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Valuables
The claims service is provided by specialist claims handlers, Davies Group. You can notify your claim by simply going on-line, or by email, phone or post:
Online: Ripe Valuables Davies E-Claims
Email: newclaim.valuables@davies-group.com
Phone: 0333 400 6816
Post:
Ripe Claims Department
Davies Group,
PO Box 2801,
Hanley,
Stoke on Trent,
ST4 5DNThe cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Park Home
The claims service is provided by specialist claims handlers, Davies Group. You can notify your claim by simply going on-line, or by email, phone or post as detailed below.
Should you have Legal Protection or Home Emergency cover, and you wish to make a claim against this insurance, please refer to your separate Insurance Booklet for claim contact information.
Online: Ripe Park Home Davies E-Claims
Email: newclaim.ripe@davies-group.com
Telephone: 0344 274 0272
Post:
Ripe Claims Department
Davies Group,
PO Box 2801,
Hanley,
Stoke on Trent,
ST4 5DNThe cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Small Business
The claims service is provided by specialist claims handlers, Davies Group. You can notify your claim by email, phone or post:
Email: newclaim.smallbusiness@davies-group.com
Phone: 0333 400 9296
Post:
Ripe Claims Department
Davies Group,
PO Box 2801,
Hanley,
Stoke on Trent,
ST4 5DNThe cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Club, Leisure and Community Group
The claims service is provided by specialist claims handlers, Davies Group. You can notify your claim by email, phone or post:
Email: newclaim.smallbusiness@davies-group.com
Telephone: 0333 400 9296
Post:
Ripe Claims Department
Davies Group,
PO Box 2801,
Hanley,
Stoke on Trent,
ST4 5DNThe cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Motorhome and Campervan
The claims service is provided by specialist claims handlers at ERS. You can notify your claim by phone:
Accident, Fire or Theft claim: 0330 107 9730
Windscreen claim: 0330 107 9730
Should you have Motor Breakdown, Roadside Assistance, Key Protection, or Legal Expenses cover and you wish to make a claim against this insurance, please refer to your separate Insurance Booklet for claim contact information.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
