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Ripe Caravan Insurance Frequently Asked Questions

Find the frequently asked questions around Ripe caravan insurance below. If you are looking to get in touch, please visit our product support centre.

Claims
  • Did you know you can now report your claim on our new online claims portal?

    Please click here to get started with your claim: Caravan Claims Portal

    You can also contact our claims handlers directly at The Davies Group to get started with discussing or making a claim.

    Telephone: 0344 274 0272

    Email: newclaim.caravans@davies-group.com

    Their opening hours are 9.00am to 5.30pm Monday to Friday, excluding bank holidays.

Payments & Premium Credit
  • You can choose to pay in full on a card, a single direct debit payment or spread the costs across the year with our monthly payment option.

    Please note: Monthly payments are only available for policies over £30.00.

  • Premium Credit is the leading premium finance company in the UK and Ireland.

    When you choose to pay for your insurance policy with us on a monthly basis, your credit agreement will be provided by Premium Credit.

    Please note: A credit search will be carried out, which will leave a footprint. Interest charges apply.

  • If you need to discuss your Premium Credit agreement, please contact Premium Credit on 0344 736 9836.

  • If you have chosen to pay for your insurance policy monthly, there are fees applicable for missed payments or if your credit agreement has not been completed.

    If you are seeing any additional fees on your statement and have a monthly instalment plan with Premium Credit, you will need to contact them on 0344 736 9836.

  • The reason for having 2 monthly payments around the same time is that these are the first 2 out of your 10 monthly payments for your policy.

    When a policy renews with the monthly payment option selected, our partners at Premium Credit will collect the first 2 out of the 10 monthly payments from you around the same day.

    This is due to the first payment after renewal taking up to 10 working days to be set up, and then your payments continue as normal, on the usual payment date. This means that the first 2 payments will be taken close together or even on the same day.

    Please be assured that this does not affect the cost of your insurance in any way, and that you now have only 8 monthly payments remaining this year.

Contact
  • If you need help with your caravan insurance, please visit our Caravan Insurance Support page.

    Here you can access your Members Area, start a live chat or find the best way to get in touch with our team.