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Compliance Assistant

Department: Underwriting, Claims and Compliance

Reports to: Head of Compliance

Location: Ripe Head Office, Stockport Exchange, 11 Railway Road, Stockport, SK1 3SW

Job Purpose

The Compliance Assistant supports the Head of Compliance and Compliance Officer to ensure that business processes and procedures are followed to maintain regulatory compliance. They collaborate with the Senior Leadership Team, staff and third parties to identify risks and report them to the Compliance Officer and/or Head of Compliance.

The Compliance Assistant also supports the Head of Compliance and the Compliance Officer in monitoring internal controls at Ripe, ensuring compliance with the organisation and third-party claims services.

Principal Accountabilities

  • Ensure all actions and behaviours consistently adhere to RIPE values, demonstrating professionalism, integrity, and a commitment to high standards at all times

Complaints

  • Support the management of customer complaints to FCA rules, identifying root cause of the complaint.

  • Document, assign and monitor actions and maintain complaint files.

Claims

  • Support the monitoring of third-party claims service performance and claims activity.

  • Document and communicate findings.

Audit and Compliance

  • Support the auditing of customer files, contact centre calls and administration emails to ensure quality and compliance.

  • Support the Compliance Officer in reviewing marketing material, websites and customer documents to ensure compliance with regulations.

  • Audit third party claim file and calls to ensure quality and compliance.

  • Document findings and actions of all compliance reviews.

  • Assist in the gathering of information in response to requests by regulatory organisations, insurers, managing agents, claims service partners and internal customers, ensuring deadlines are met.

  • Assist in the gathering of information and completion of internal management reports.

  • Assist in the assessment and monitoring of the organisation’s compliance with regulation and internal policies to ensure they are up to date.

  • Support in the administration of any breach notification, and report findings to the Compliance Officer or Head of Compliance.

Stakeholder Management

  • Manage enquiries from claims service partners, insurers and managing agents.

  • Support, monitor and report on the ongoing training requirements for the business to ensure FCA compliance.

FCA Consumer Duty Responsibilities

Products and Services

  • Ensure that all activities related to products and services support the provision of customer-orientated products and services that are appropriately distributed to the identified target market.

Price and Value

  • Consider the value of the core products and any ancillary or additional products during all activities related to product provision or price influence.

  • Challenge pricing decisions, where appropriate, to ensure that the price of products and services represents fair value for customers.

Consumer Understanding

  • Ensure that all activities ultimately provide customers with the information they need, at the right time and presented in a way they can understand, make informed decisions and pursue their financial objectives.

Consumer Support

  • Ensure that all activities support the needs of the customers, enabling them to realise the benefits of products and services and act in their interests without undue hinderance.

Ensuring Fair Customer Treatment

  • Ensure that all activities either directly or indirectly ensure fair treatment of customers.

Experience Requirements

Essential

  • Knowledge of FCA regulation within a compliance environment.

  • Experience of dealing with insurance related products in a regulated environment and regulated complaints.

  • A proven track record in showing a solid commitment to high ethical standards.

Desirable

  •  Experience in the implementation and monitoring of organisations’ compliance programmes and regimes.

Technology Requirements

Essential

  • A good working knowledge of Microsoft Office packages, particularly Word, Excel and PowerPoint

Personal Attributes

Essential

  • Critical problem-solving skills.

  • The ability to make informed decisions based on multiple pieces of information.

  • Excellent analytical skills

  • The ability to interpret information rapidly and comprehend information thoroughly, understanding its significance.

  • An unwavering commitment to ethical standards.

  • Excellent verbal and written communication skills.

  • Exceptional attention to detail.

Desirable

  • Good interpersonal skills.

  • An ability to challenge upwards and influence peer groups.

Professional Requirements

  • None

Educational Requirements

Desirable

  • A minimum of 5 GCSEs or equivalent including English and Maths

The Ripe Values

Roll our sleeves up

We take ownership, tackle challenges head-on and enable others to do the same.

Stay curious

We ask questions and love to learn new skills. We find new ways to solve problems, and we back up our expertise with the latest knowledge.

Plan smart, move fast

We take calculated risks, iterate quickly and adapt – always with a clear vision and customer focus.