Department: Underwriting, Claims and Compliance
Reports to: Head of Compliance
Location: Ripe Head Office, The Royals, Manchester M22 4BJ
Job Purpose
The Compliance Assistant supports the Head of Compliance and Compliance Officer to ensure that business processes and procedures are followed to maintain regulatory compliance. They collaborate with the Senior Leadership Team, staff and third parties to identify risks and report them to the Compliance Officer and/or Head of Compliance.
The Compliance Assistant also supports the Head of Compliance and the Compliance Officer in monitoring internal controls at Ripe, ensuring compliance with the organisation and third-party claims services.
Principal Accountabilities
Complaints
- Support the management of customer complaints to FCA rules, identifying root cause of the complaint.
- Document, assign and monitor actions and maintain complaint files.
Claims
- Support the monitoring of third-party claims service performance and claims activity.
- Document and communicate findings.
Audit and Compliance
- Support the auditing of customer files, contact centre calls and administration emails to ensure quality and compliance.
- Support the Compliance Officer in reviewing marketing material, websites and customer documents to ensure compliance with regulations.
- Audit third party claim file and calls to ensure quality and compliance.
- Document findings and actions of all compliance reviews.
- Assist in the gathering of information in response to requests by regulatory organisations, insurers, managing agents, claims service partners and internal customers, ensuring deadlines are met.
- Assist in the gathering of information and completion of internal management reports.
- Assist in the assessment and monitoring of the organisation’s compliance with regulation and internal policies to ensure they are up to date.
- Support in the administration of any breach notification, and report findings to the Compliance Officer or Head of Compliance.
Stakeholder management
- Manage enquiries from claims service partners, insurers and managing agents.
- Support, monitor and report on the ongoing training requirements for the business to ensure FCA compliance.
Experience Requirements
Essential
- Knowledge of FCA regulation within a compliance environment.
- Experience of dealing with insurance related products in a regulated environment and regulated complaints.
- A proven track record in showing a solid commitment to high ethical standards.
Desirable
Experience in the implementation and monitoring of organisations’ compliance programmes and regimes.
Personal Attributes
Essential
- Critical problem-solving skills.
- The ability to make informed decisions based on multiple pieces of information.
- Excellent analytical skills
- The ability to interpret information rapidly and comprehend information thoroughly, understanding its significance.
- An unwavering commitment to ethical standards.
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
