Head of Insurance Product
Department: Underwriting and Compliance
Reports to: Chief Underwriting Officer
Location: Ripe Head Office, Stockport Exchange, 11 Railway Road, Stockport, SK1 3SW
Job Purpose:
The Head of Insurance Product will support the end-to-end performance, development, and governance of the insurance product portfolio. This role ensures products deliver sustainable growth, excellent customer outcomes, and strong commercial performance while maintaining underwriting discipline and regulatory compliance. This 12‑month secondment accelerates capability in product leadership, commercial strategy, data‑driven decision‑making, and cross‑functional influence.
Ensure all actions and behaviours consistently adhere to Ripe values, demonstrating professionalism, integrity, and a commitment to high standards at all times.
Principal Accountabilities:
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Product Performance & Growth – Own portfolio performance across GWP, income, loss ratio, and policy count while driving pricing and product competitiveness
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Retention & Customer Outcomes – Lead retention strategy and ensure products deliver good customer outcomes aligned to Consumer Duty
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Product Governance & Regulatory Alignment – Support the Product Review framework and ensure robust oversight, MI, and fair value assessments
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Sales Funnel & Conversion Optimisation – Improve quote‑to‑sale conversion through digital optimisation and test‑and‑learn experimentation
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Cross‑Functional Leadership – Build strong relationships across underwriting, digital, operations, marketing, and data to drive shared ownership.
- Oversee Marine Team – Drive performance through Marine Underwriting Manager across 3 Ripe boat products to deliver required KPIs and growth
FCA Consumer Duty Responsibilities
The Head of Claims and Compliance play a crucial role in ensuring that company operations uphold the FCA Consumer Duty Principles. This includes:
Products and Services
- Collaborating with teams across the business to ensure that all operations are conducted and decisions taken to meet customer needs and treat customers fairly. Influence the implementation of technologies and operations that enhance customer experience.
- Ensuring that adequate record keeping is in place to record all assessments and outcomes.
- Ensuring adequate monitoring is in place to ensure that products continue to provide fair value to customers.
Price and Value
- Ensuring that products create fair value for the customer when taking into account the price the customer pays for the product and the coverage, likely underwriting performance, distribution costs and all remuneration received (commission and fees) including via ancillary services such as premium finance where appropriate.
- Considering the value of the core product plus any ancillary or additional products sold with it.
- Ensuring that adequate record keeping is in place to record all assessments and outcomes.
- Ensuring adequate monitoring is in place to ensure that products continue to provide fair value to customers.
- Ensuring that there are adequate controls in place for the product approval process.
Consumer Understanding
- Collaborating with teams across the business to drive a culture of transparency and accuracy in the way that information is communicated to to ensure it is clear, fair and not misleading in manner.
- Influencing the development of user-friendly tools to promote consumer understanding.
Consumer Support
- Overseeing the management of Claims to ensure they are managed fairly and in line with customer requirements.
- Ensuring all products provide consumers with products about which they can make informed decisions.
- Ensuring all products allow consumers to pursue their financial objectives.
- Ensuring that all platforms provide customers with easy access to policies, relevant information, and support services to manage their insurance needs effectively.
Ensuring Fair Customer Treatment
- Having sight of all operations and decisions across the company in order to influence and ensure fair treatment of customers, including efficient claims handling and personalised customer interactions.
- Ensuring that all platforms provide customers with easy access to policies, relevant information, and support services to manage their insurance needs effectively.
Experience Requirements:
Essential:
- Demonstrable experience in underwriting or product in the insurance industry
- A proven track record of gaining commercial outcomes whilst maintaining FCA compliance
- A credible background in working with cross-functional leadership
- Clear success in effectively managing stakeholders across functions
Desirable:
- Previous experience in a similar role
Technology Requirements
Essential:
- Excellent capability on Word, Excel and PowerPoint
Desirable:
- Basic capability on PowerBI
Personal Attributes
Essential:
- Proven commercial delivery
- Strong analytical skills – ability to collate and interpret data
- Excellent communication, presentation and influencing skills
Professional Requirements
Desirable:
- DIP CII or equivalent
Education:
Essential:
- A minimum of 5 GSCEs or equivalent including Maths and English
- Educated to A Level or other equivalent professional qualification
Desirable:
- Educated to degree standard
The Ripe Values
Roll our sleeves up
We take ownership, tackle challenges head-on and enable others to do the same.
Stay curious
We ask questions and love to learn new skills. We find new ways to solve problems, and we back up our expertise with the latest knowledge.
Move fast, plan smart
We take calculated risks, iterate quickly and adapt – always with a clear vision and customer focus.
Note: This job description serves as a general guideline in terms of the requirements and responsibilities of the job role and may be adjusted to meet the evolving needs of the company and regulatory requirements. The company reserves the right to modify the job description as required.
To apply for this role please email your CV to: talent@ripeinsurance.co.uk
