Senior CS & Sales Executive
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Hair & Beauty (Mobile & Freelancers)
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- Lifestyle
-
Business
Close menu
Club, Leisure & Community Groups
- Charity Insurance
- Sports Club Insurance
- Gym & Studio Insurance
- Library Insurance
- Community Group Insurance
- Important Documents
6
Hair & Beauty (Mobile & Freelancers)
- Barber Insurance
- Beautician Insurance
- Hairdresser Insurance
- Makeup Artist Insurance
- Nail Technician Insurance
- Treatments covered
- Important Documents
7
Department: Contact Centre
Reports to: Senior Customer Service and Sales Executive
Location: Customer Service and Sales Team Manager
Job Purpose:
As Senior Customer Service and Sales Executive, you will be a key player in providing excellent sales and service experience to existing and potential customers through taking inbound calls. You will ensure conversion of new business, service of existing accounts and retention of renewals to achieve individual and team targets. You will work in accordance with company procedures and regulatory requirements. You will support the Contact Centre Team Leader and other members of the team in achieving service level and sales targets.
Principal Accountabilities:
- Offering excellent sales and service experiences to existing and potential customers via inbound calls.
- Handling a range of inbound calls including new and potential customers, customer service enquiries and renewing existing customers
- Retaining customers who wish to cancel and following the correct procedures for cancellation using the tools provided to you
- Working with the team and management to ensure set targets are achieved and exceeded through monthly KPI’s
- Adapting to a variety of product brands using knowledge learnt and learning tools provided
- Keeping up to date with all changes to existing products along with new products that are introduced and made available to you
- Developing a full and complete understanding of all brands and the FCA requirements with all insurance products through training and development
- Supporting the Contact Centre Team Leader with ad hoc duties
- Providing support to the team by answering queries
- Provide training to members of the team as and when required
Experience Requirements:
Essential:
- Excellent customer service skills that can be demonstrated on every call
- Sales experience in a regulated background
- Experience in finding the answers through your own research and initiative
- Experience of providing training to others
- Experience of providing feedback to others
- Experience of handling escalated complaints
Desirable:
- Experience in the insurance market dealing with the selling of insurance policies and working with policy wordings
Technology Requirements
Essential:
- Experience working with Microsoft Outlook and Microsoft Office applications such as Excel
Education:
Desirable:
- Minimum A-C GCSE in English and Maths
The Ripe Values
Roll our sleeves up
We take ownership, tackle challenges head-on and enable others to do the same.
Stay curious
We ask questions and love to learn new skills. We find new ways to solve problems, and we back up our expertise with the latest knowledge.
Move fast, plan smart
We take calculated risks, iterate quickly and adapt – always with a clear vision and customer focus.
Note: This job description serves as a general guideline in terms of the requirements and responsibilities of the job role and may be adjusted to meet the evolving needs of the company and regulatory requirements. The company reserves the right to modify the job description as required.
To apply for this role please email your CV to: talent@ripeinsurance.co.uk
