Frequently asked questions
Are my wedding rings, jewellery and watches covered under homeowners insurance?
What can I cover under this policy?
It depends on your home insurance policy but most standard home insurance excludes high value items such as jewellery and watches, particularly when taken out of the home. Our standalone policy provides first class cover for your valuables, home and away, without the added expense and hassle of adding them to your home insurance. Get a quote and see how much you could save.
Would my jewellery and watches be covered abroad?
You can cover any number of jewellery items and watches as long as they are at least £1,000 in value each, with a maximum combined value of £30,000. You can find out more here. For any individual items over £20,000 you will need to complete the purchase of the policy by telephone.
Am I covered if I lose my rings, jewellery or watches?
Your policy provides worldwide cover, with no territorial limits or restrictions to the number of days you spend abroad. Our only stipulation is that you must be a UK resident to take out a policy. The following conditions apply when away from your home:
- You or your immediate family must either be wearing the items or have them under your close personal custody
- Your items must be deposited in a bank or locked safe when not in your custody
What happens if I lose part of a set? Earrings for example?
Yes, the policy covers loss, theft and accidental damage.
However, where you have owned an item for more than 60 days, but have chosen not to insure it previously then the item will not be covered for accidental loss during the first 12 months that you have a policy with us. Your policy will still provide cover for theft and accidental damage for all items you have chosen to insure with us
If my jewellery or watches are stolen during a break-in at home, am I covered?
We will pay for the repair or replacement of the damaged/lost item including any resulting depreciation. If a replacement for the damaged/lost part cannot be found, we will pay out for the set however we may keep the remaining or undamaged part as salvage. We will not pay out more than the total sum insured for the set as a whole.
Do I need a safe in the house?
Yes, theft from your home is covered as long as there is clear evidence of forcible and violent entry or exit and providing that any security devices (such as intruder alarms) are in operation.
What value of jewellery or watches can I insure?
No, however there must be signs of forced or violent entry or exit into the home for you to be covered.
Do I need to provide a valuation of my jewellery or watches?
We can cover jewellery or watches with a value of at least £1,000 (per item), with a maximum of £30,000 in total.
Where do I get a ring, jewellery or watch appraised or valued for insurance?
In the event of a claim, we will ask you to provide evidence of ownership and/or a valuation based on the full value of your item(s). The valuation must be from a National Association of Jewellers approved valuer completed within the last 3 years.
My items are very old and I don’t have the original receipt. What value should I insure them for?
You can find certified UK valuers by searching online or asking your jeweller. The National Association of Jewellers will be able to provide you with details of your nearest certified valuer.
I bought my jewellery item in a sale, what value should I insure it for?
If you no longer have the receipt you should have your items valued every 3 years by a British Jewellers Association approved valuer. It is likely your items will have changed price since you originally bought them so it's important to get them valued regularly.
Is the cover ‘new-for-old’?
You should insure it for the value you would need to replace it. If it is likely that the price you paid in the sale would not be sufficient to replace the item, it should be insured for the original retail price. However, you will need a valuation or receipt to support either value. If you are buying a second hand or pre-owned watch, you should insure it for the second hand price, rather than the cost of a brand new, unused watch.
What should I do if I need to make a claim?
As many items of jewellery or watches increase in value over time, we insure your items on an agreed value basis. This is based on the valuation provided by you when taking out the policy, or at each renewal. Our cover is intended to put you back into the same position as you were before the loss occurred and we therefore agree to pay for repair or replacement (or issue a voucher) up to the limit provided in your insurance schedule. The value of your items must be substantiated by evidence of ownership and/or a valuation based on the full value of your item(s). The valuation must be from a National Association of Jewellers approved valuer completed within the last 3 years.
Is there an excess to pay in the event of a claim?
Please call our claims team on 0800 997 8980 or email firstname.lastname@example.org. Read more about our claims service here. Please note that in the event of a claim due to theft, partial loss, loss or malicious damage, you must report the incident Police within 24 hours and obtain a Crime Reference and/or log number.
Do you offer short term policies or do I have to take out an annual policy?
With Ripe Insurance for Valuables, you can choose the excess contribution that suits you. You can choose zero excess or choose an amount of £100, £250 or £500. To see how your excess contribution affects your premium, get a quote here.
Do you offer credit facilities?
We only offer annual policies. However, you can pay in 9 monthly instalments with an initial 20% deposit.
Is there an age restriction on this policy?
Yes, you can pay monthly on annual policies over £50. Our monthly payments are arranged through our partner Premium Credit Limited. You will be required to pay a 20% deposit and the remainder will be split over 9 equal monthly instalments.
I live outside of the UK can I purchase a policy from you?
Yes, you must be aged 21 or over to take out a Ripe Insurance for Valuables policy.
What if my circumstances change?
No, we can only cover UK residents.
Are there any exclusions?
You must notify us as soon as possible of any change in circumstance that may affect your insurance. Email us at email@example.com, call us on 0333 400 9496, or write to Customer Services Department, Ripe Insurance for Valuables, The Royals, Altrincham Road, Manchester, M22 4BJ. If you fail to notify us of any changes in circumstances that then give rise to a claim, it could invalidate your insurance.
Why could you not proceed with my insurance application?
Naturally there are some policy conditions and full details are provided in your Policy Schedule and Insurance Booklet. Some key exclusions are detailed below:
Theft from your home is only covered if jewellery and watches are kept inside the home and any security devices are in operation and there is clear evidence of forcible and violent entry or exit.
Theft or loss away from the home is not covered unless the items are:
- Being worn by you or your immediate family
- Being carried under your close personal custody or control or that of your immediate family
- Deposited in a bank or locked safe
Loss or theft of your jewellery or watches must be substantiated by Evidence of Ownership and/or a Jewellery Valuation.
Who are Ripe?
While we are unable to provide full details of our acceptance criteria, we assess a combination of factors including credit score and address history to assist with our decision making. You are able to obtain a copy of your personal credit history from a number of sources such as Equifax, Experian, Call Credit and others.
We are one of the UK’s leading specialists in niche insurance products. Over 250,000 policyholders have already chosen Ripe for their sports, leisure, personal and business insurance. Our fresh approach to insurance is all about making insurance easy-to-buy, simple-to-understand, jargon-free and excellent value. We ensure that our insurance practices not only meet but exceed the standards set by the Financial Conduct Authority, giving our customers a clear understanding of our insurance products and providing a first-class insurance service. Find out about how we do things differently here.