The Ripe Guarantee
Insurance that takes good care of you
We’ve lived and breathed niche insurance for over 20 years and with our in-depth knowledge in lots of different niche markets, we’ve got a real grasp of what our 225,000 policyholders want from an insurance provider. And it’s quite simple really, you want an insurer who knows their stuff and who will take good care of you every step of the way.
Here at Ripe, that’s what we’re all about. Our ethos is all about making insurance easy-to-buy, simple-to-understand, jargon-free and excellent value.
The Ripe Guarantee incorporates all the things that are great about Ripe. Every time you see the Ripe Guarantee, you’ll know what to expect –great cover and exceptional service at the right price.
The Ripe Guarantee explained:
We offer some of the best cover on the market because:
- We only work with the UK’s leading insurers.
- We have a slick quote and buy process – our aim is to help you get a quote by asking as few questions as possible.
- We have in-depth knowledge of the niche markets we work in so we can provide tailored support whatever your sport, hobby or business.
We provide exceptional service because:
- We have over 10,500 Trustpilot reviews which rate us on average as ‘Excellent’.
- We’re an Insurance Choice Awards finalist (2019) & winner (2017) – voted for by our policyholders.
- We have over 250,000 policyholders who have chosen us to protect their passions.
- Over 75% of policyholders renew their cover each year*.
- We’re there when you need us. Our UK based customer services team answer on average over 93% of calls within 20 seconds.
- Policyholders highly rate our claims handling service*.
We provide great value because:
- You can build your own policy, so only pay for the cover you need.
- We won’t be beaten on price – if you take out a policy and within 14 days find the same levels of cover and terms elsewhere for less, we'll refund the difference.**
- Whatever your sport, hobby or business – our UK based customer services team can help.
- We offer a 14 Day Money Back Guarantee as we want you to be completely satisfied with your policy.
* Policyholders gave our claims handling service an average Net Promoter Score of 78.5 putting us in the ‘world class’ category. Net Promoter Score is a management tool used globally to gauge customer loyalty.
**Lowest Price Guarantee is based on like-for-like cover. A written quotation from the comparable provider must be provided, as well as their Policy Terms. Ripe will endeavour to respond to any quote request within 14 days from receipt of all relevant documentation.