Hairdressing consultations: Get client communication right

A hairdressing consultation is where everything starts. It's your chance to understand what your client wants, set expectations, and ensure you're both on the same page before the real magic happens. In this guide, we'll walk you through how to nail those consultation techniques, communicate effectively, and gather the key details you need to deliver a service that leaves your clients feeling heard, confident, and ready for their new look.

 

 

What is a hairdressing consultation?

The consultation is a key part of the hairdressing process, usually carried out when a new client visits the salon or for those wanting to try a new hairstyle. Typically lasting up to 30 minutes, it's a conversation between you and the client, where you discuss their hair goals, budget, lifestyle, and hair history. This is an important time to gather information, advise, and consult on the client's hairdressing needs. It helps ensure both you and the client are clear on expectations before proceeding with the service.

The goal of a hairdressing consultation is to confirm the style or treatment, ensure the client feels confident, and guarantee that you have all the information you need to perform the service safely.

 

Why is it important to do a hairdressing consultation?

Consultations are not just a box-ticking exercise; they're essential for several reasons:

1. To understand the client’s needs

Every client has different hair goals, whether it's that perfect caramel balayage or a fresh money piece. The consultation is where you really tune into what they want so you can set realistic expectations about what can (and can't) be achieved.

2. To build a relationship between you and your client

A successful client consultation in hairdressing shows the client that you genuinely care about what they want and are taking their concerns seriously. This is where trust begins to grow. When clients feel heard and understood, they're far more likely to come back and refer you to others. Plus, it's a great opportunity to get to know them better, building that rapport that will carry through every visit.

3. To prevent miscommunication

Communication is key, especially in a creative field like hairdressing. Misunderstandings can lead to disappointed clients (and unhappy stylists!). The consultation ensures that you and your client are on the same page about everything – from colour choices to how often they want to return for touch-ups.

 

 

What to bring to a hair consultation

A hairdresser consultation is a two-way street. Both you and your client have roles to play to ensure everything goes smoothly:

Client’s role:

Clients should bring photos of their desired hair colour, style, or cut. This gives you a visual reference and helps you understand their vision better. It's also useful for clients to bring photos of what they don't want – this makes it crystal clear what to avoid.

Also, it's super important that the client arrives with clean hair. This allows you to properly assess the hair's texture and condition, which is essential for determining if the treatment is safe to proceed with.

Hairdresser’s role:

As the stylist, you should always have a hairdressing consultation sheet ready. This form helps collect important details about the client's hair history, preferences, allergies, lifestyle, and budget. Having a plan for the consultation, like a list of key questions to ask, ensures nothing gets missed and you don't forget any important details.

 

What should be included on a hairdressing consultation form?

A well-organised hairdressing consultation form is your best friend. It ensures you and your client are on the same page and gives you something to refer back to in the future. Here's what should be included:

1. Personal information:

Collect your client's name, address, and contact details. Having this information for keeping track of your clients and following up if needed is always handy.

2. Service request:

Ask the client to specify the service they want (for example, a cut, colour, or treatment). This helps guide the consultation and ensures you understand what the client expects.

3. Hair history and current condition:

It's essential to know the client's hair history. Have they coloured their hair before? What products have they used? You'll also need to know the hair's current state – is it dry, damaged, or oily? This will help you determine the best course of action for the treatment.

4. Allergies or conditions:

Always ask about allergies or scalp conditions (like sensitivities to latex or hair dye). This is crucial for safety, particularly when working with chemicals for colour treatments. Be sure to also ask if they've had any negative reactions to hair treatments.

5. Desired outcome:

Have a section where the client can explain what they want to achieve. Whether they're looking for a dramatic change or just a little refresh, understanding their goals is essential to providing the best results and ensuring you know which hair colour products to use.

6. Patch test:

Don’t forget the all-important patch test, especially if you’re working with colour. Document the client’s consent on the form so you’re covered on the health and safety front.

 

 

Hairdressing consultation questions: 6 examples

To really get to the heart of what your client wants, here are some key hairdressing consultation questions to ask:

1. "What’s your budget for this service?"

Understanding their budget will help you recommend treatments that fit within their financial comfort zone.

2. "Can you tell me about your hair history? Have you had any treatments or colouring done recently?"

This helps you understand their hair’s condition and whether you need to take extra care with certain products.

3. "What products do you use at home?"

Knowing what your client is using on a daily basis helps you understand their hair care routine and any potential reactions to new products.

4. "How do you usually style your hair?"

This gives you insight into their lifestyle and helps guide you towards a style that’ll be easy for them to maintain.

5. "How much maintenance are you willing to commit to?"

This helps you recommend options that align with their desire for upkeep – whether they want low-maintenance or are open to regular touch-ups.

6. "What are your long-term hair goals?"

This helps you plan out their hair journey and recommend treatments that align with their vision over time.

 

 

Specialist hairdresser insurance through Ripe

Even if you're an expert at providing hairdressing consultations in your salon, working as a hairdresser is not without its risks. This is why you may want to consider getting specialist hairdressing insurance.

Specialist hairdresser cover through Ripe includes public and products liability, which provides up to £10m of cover protecting you against third-party claims for injury or property damage.

Learn more about specialist hairdresser insurance through Ripe or get an online quote today.