Our claims service

Making a small business insurance claim

We understand that making a claim can be stressful. Our aim to is to give you clear, helpful information to make the process as simple and worry free as possible. Should the worst happen, our UK based claims department will work with you to quickly and efficiently resolve your claim, offering advice and keeping you informed along the way.

Any questions?

Give us a call on 0344 274 3262 (Mon-Fri, 9.00am - 5.30pm) or contact us here.

Claims conditions

Should an incident occur, please ensure that you abide by the claims conditions which are detailed within your policy documents. In summary:

  • Contact the claims department immediately within the claim notification period outlined in your insurance booklet

  •  Take all reasonable precautions to prevent further bodily injury or damage

  • Do not negotiate admit or repudiate any liability without the consent of the underwriters

  • Any damage caused by theft or attempted theft or malicious persons should be reported to police immediately

How to make a claim

For policies incepted or renewed between 1st December 2017 and 1st January 2019:

If an incident happens contact one of our helpful advisers as soon as you can.

If you call out of office hours, you can leave a message and you will be contacted the next working day.


0330 024 2266

Ripe Insurance for Small Business,
Covea Insurance Commerical Careline,
Norman Place,

How to make a claim

For policies incepted or renewed from 1st January 2019 onwards:


0333 400 9296

Ripe Insurance for Small Business Claims Department,
Davies Group,
PO BOX 2801,
Stoke on Trent,


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