It’s clear that these are unprecedented times. With the current situation changing day by day, it’s hard to predict what will happen in the coming weeks. However, we are doing all we can to stay one step ahead of the situation and keep our policyholders updated.
We are taking steps so that our Customer Service team will be as unaffected as possible. All of our staff can work from home to continue to provide the best possible service to our policyholders.
However, given the nature of this situation, we are experiencing higher call volumes and may take a little longer to respond to your query.
Your policy documents
If you have any questions regarding your insurance and what you’re covered for, please log in to your online account, from here you’ll be able to access all your insurance documentation and this will explain the conditions of your policy in more detail.
If you are having severe financial difficulty as a result of COVID-19, we have a number of options that may be available to you including payment deferrals. Please contact us and we can discuss the possible options with you.
You can call our UK-based customer service team on 0333 400 9496 (existing customers), 0800 112 4752 (new customers) or email us at firstname.lastname@example.org (Monday – Friday, 9am – 5:30pm).